Refund Policy
1Eligibility Requirements
Refund requests must meet specific criteria to ensure fairness for all participants. We consider various factors when evaluating refund applications, and each case receives individual attention.
- Requests must be submitted within 14 calendar days of program enrollment
- Participants who have accessed less than 25% of course materials remain eligible
- Valid reasons include technical issues preventing course access or unexpected personal circumstances
- Medical emergencies or family situations requiring documentation are considered on individual basis
- Refunds are not available after completion of practical projects or assignments
2Refund Process Steps
Our refund process follows a structured approach to ensure thorough review while maintaining reasonable processing times.
Submit Request
Contact our support team at contact@apinetcore.com with your enrollment details and reason for refund request.
Initial Review
Our team reviews your request within 3 business days and may request additional documentation if needed.
Decision Notification
You'll receive our decision via email within 7 business days of submitting your complete request.
Processing
Approved refunds are processed according to the payment method used for original purchase.
3Processing Timeframes
Refund processing times vary depending on your original payment method. Here's what you can expect:
| Payment Method | Processing Time | Additional Notes |
|---|---|---|
| Credit Card | 5-7 business days | May take additional time to appear on statement |
| Debit Card | 3-5 business days | Typically faster than credit card processing |
| Bank Transfer | 7-10 business days | Requires verification of bank account details |
| Digital Wallet | 1-3 business days | Usually the fastest refund method |
4Special Circumstances
We understand that exceptional situations sometimes occur. Our team evaluates these cases individually while maintaining consistency in our decisions.
Medical or Family Emergencies
Documentation may be required, and we work with participants to find appropriate solutions including deferred enrollment or partial refunds based on circumstances.
- Technical difficulties preventing course access receive immediate attention and alternative solutions
- Military deployment or unexpected relocation may qualify for special consideration
- Job loss or significant financial hardship cases are reviewed on individual merit
- Course dissatisfaction alone doesn't guarantee refund eligibility after the initial period
5Non-Refundable Situations
Certain circumstances fall outside our refund policy parameters. Understanding these limitations helps set appropriate expectations.
- Completion of more than 50% of course content
- Requests submitted more than 30 days after enrollment
- Violation of course terms of service or academic integrity policies
- Failure to attend scheduled sessions without prior notification
- Change in personal circumstances that don't constitute emergencies
Alternative Solutions
When refunds aren't possible, we may offer course credit, transfer to different program dates, or extended access periods depending on individual circumstances.
Questions About Refunds?
Our support team is available to discuss your specific situation and explain how our refund policy applies to your circumstances.
Nakhon Ratchasima 30280, Thailand